Frequently Asked Questions


BusMap is a mobile app that can help you to use public transports more conveniently and smartly.

BusMap was released in Ho Chi Minh City in 2013. After the development process, in 2019, BusMap was expanded to deploy in Hanoi, Da Nang and 2 major cities of Thailand: Bangkok, Chiang-Mai.

BusMap is an independent application, managed by Phenikaa MaaS Technology JSC. Originated from the idea of founder Le Yen Thanh when he was a student at school. When it was just launched, BusMap connected and received the support of the Public Transport Management Center to exploit the bus data source to ensure that people can use public transport conveniently. For Da Nang, BusMap signed a cooperation agreement with the 1022 Danang Public Service Center to deploy the official application to people in Da Nang.

The data on BusMap is the most accurate and up-to-date information according to the bus system in Ho Chi Minh and Da Nang. Particularly for Hanoi, because it has too many bus operators, BusMap is trying to connect, cooperate and collect official data sources from the parties to help people travel more easily.

BusMap Premium has just been applied to Android users with the benefit of not being interrupted by ads when using the application. But shortly, with the goal of further development, BusMap will build new features and bring more benefits to Premium users.

When subscribing and logging in on BusMap, you can get full access to currently active features, participate in promotions brought by BusMap's partners, get hot deals such as codes for a discount when booking bus tickets, Grab promotion codes and more.

At this moment, our primary support is still about traveling by bus. Besides, we are developing more types of transportation for better multimodal trip experience with buses, Grab, intercity buses, water buses, ferries, metro, etc.


The only step you need to do is to click on the icon of the bus station you are at, and the app will display the length of time you have to wait for the bus to arrive and other necessary information such as number plates, its forward and backward trip, etc. Moreover, when you click on the number plates, you can track the bus journey in real-time on the map (See details in our App User Guideline).

To send feedback about staff attitude and bus quality, please kindly contact Public Service Operator via 1022 (press 1). BusMap application is only able to help users travel by bus more conveniently. Other bus issues are beyond our control to be responsible for or to solve.

We are sincerely sorry for this inconvenience. The error of bus data happens because of the city general management system, but BusMap team will try our best to solve the problem so that you can use the app conveniently. However, to deal with this situation, you can self-check the timetable of routes in the "Lookup" feature to know when the buses pass by stations and get on them at the right time.

The updated bus data on BusMap depends on many different factors, so we hope that you can sympathize with us. If you find that the data is wrong, you can immediately send feedbacks to BusMap Team, and we will quickly fix it. Also, in Ho Chi Minh, if you want to know the current status of the bus routes, you can directly contact Public Service Operator via 1022 (press 1).

BusMap highly appreciates your suggestions. You can send your feedback and suggestions for app development right here.

BusMap is in partnership with transportation operators to support user travel more conveniently by different types of vehicles. We have clear Terms of Service and guarantee customers' rights. Therefore, you can be assured to use intercity buses on BusMap.